FAQ
How To Order
Blue Pheasant sells only to the trade. Want to place an order?
If you already have an account with us, you can login and shop our products 24/7. You can also place an order via phone, fax, or email.
For all customers, we require full payment for your order, plus taxes and shipping costs, prior to shipment.
In-stock goods will ship in five to ten business days of payment receipt. Should backorder dates change, we will do our best to notify you. Otherwise, we will ship without notice when back-ordered items become available.
What is the minimum order?
Retail Locations: We have a $500 opening order minimum for retail locations (stores/showrooms). Minimum annual purchases of $1,000 are required. If the annual minimum is not met, the $500 minimum opening order applies again to reopen. Any order placed under the minimum will be accepted at Designer pricing, see below for details.
Designers: There is no minimum order for designers. All orders under $100 are subject to shipping surcharges in addition to normal freight charges.
What if I change my mind?
At the time an order is placed, you will receive a sales order with availability and backorder dates. It is the customer’s responsibility to review the sales order and the information contained in it. If you have any questions about your order or want to change it, please contact us by phone or email, within 24 hours of receiving the order confirmation. We will be glad to help you with any questions you have!
If we have not received any notification of changes within this 24-hour period, we will consider the order accepted and proceed with the shipment. If the order is to be canceled, we must receive written notification. In-stock goods will ship within three business days of payment receipt. Should back order dates change we will do our best to notify you. Otherwise, we will ship without notice when back ordered items become available.
Where To Find Us
Contact Us
Give us a call or email us if you have a question about our products or about your account. For immediate assistance, our hours of operation are from Monday to Friday, 8:30 AM PST to 5:30 PM PST.
What Are Your Shipping Options?
For continental U.S. deliveries, we typically use FedEx or UPS; however, depending upon the size and composition of your order, we may use a common carrier. Shipping rates are 8% for Zone 1, 12% for Zone 2, 14% for Zone 3 and 15% for Zone 4.
Shipping rates are subject to change during the year and will be confirmed when your order is placed. Your order may be delivered in several shipments; this will not affect your shipping costs. Shipping costs for other areas (Alaska, Hawaii, International) will be quoted based upon your order. We can ship to residential addresses; however, surcharges will apply.
Transshipping
Transshipping Blue Pheasant products is not allowed. Any account that reships Blue Pheasant products to locations that have not been approved is subject to closure.
Expedited Delivery
Orders that require shipment within three business days of order receipt will incur an expedited processing fee in addition to applicable freight charges. Please contact us for an expedited delivery quote. We will make every effort to meet your requested date, but it is not guaranteed.
Drop Ship/Residential Delivery
Our standard shipping rates are business-to-business (warehouse or commercial receiver included). We can drop ship or deliver to a residence for an additional charge, which will be added to the applicable freight charges for your “ship to” address. Any accessorial charges related to delivery from the freight carrier are the responsibility of the customer and will be billed and collected by Blue Pheasant. These include lift-gate fees, change of address fees, residential fees, redelivery and fees associated with the refusal of shipment.
International Orders
Shipping costs for international orders will be quoted based upon your order. Please note our quotes for shipping outside the United States do not include duties or taxes. They are the responsibility of the recipient of the merchandise and we are unable to provide an estimate for duties or taxes. If customers choose to use their own freight forwarders, they are responsible for making their own shipping arrangements. Payments will be accepted via credit card or wire transfer for all international orders.
What Is The Return & Exchange Policy?
Blue Pheasant allows for client-elected returns within 30 days of receipt should you wish to return an item for any reason aside from damage or defect. Returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for client-elected returns will be credit-on-account. Please note that all returns, regardless of reason, must be pre-approved by Blue Pheasant. To begin the Return Merchandise Authorization (RMA) process, please contact our customer service department.
Restocking Fees & Returns
It is within our sole discretion as to whether to accept returns of merchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. A 25% restocking fee will be applied to all approved returns that are not defective.
Damages
Your products leave our facility with no damage and with the packaging in good condition. Upon receipt of your order, please open all shipments immediately for an inspection and note any damage, shortages or overages on the delivery receipt. You will be required to sign for the shipment at the time of delivery. Your signature confirms your product arrived in good condition. If you are not the person that will be receiving the shipment, it is your responsibility to give instructions to the person in charge of receiving the order to comply with our requirements (warehouse, commercial receiver, client, etc.).
Do not refuse shipment even if the damage is suspected, instead, note the damage on the delivery receipt. Please take photographs, save all packaging, and report any damage within 15 business days of receipt. Any damage not noted on the delivery receipt or failure to comply with our conditions may cause additional charges for returns or replacements. If the concealed damage is discovered, Blue Pheasant must be notified within 15 days of receipt, so that we may file a claim with our freight carrier. We will deny any claim if not notified within 15 days of receipt of merchandise. Read our complete terms and conditions.
What Should I Do If My Product Arrives Damaged Or Is Lost In Transit?
Upon Delivery
Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.
Carrier Damages
Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Blue Pheasant unless the damages are noted on the carrier’s delivery receipt.
Orders/Items that are lost in transit
If you discover that an order or item(s) is lost in transit, you will have 30 calendar days from the date of invoice to report the loss. Claims submitted after 30 calendar days are subject to denial.
Cancellations
Cancelled orders that have already been packed are subject to a 25% restocking fee.
What Are Your Product Care Instructions?
We want your Blue Pheasant products to be used to gather friends and family to your table for many years to come. To ensure their longevity, please adhere to the following care guidelines.
Stoneware
All of Blue Pheasant’s stoneware collections are microwave, dishwasher, oven, and freezer safe, except for those with gold leafing. When using a dishwasher, we recommend selecting the low-energy/air-dry cycle. When using a microwave, please note that the temperature of the Blue Pheasant products may vary; exercise awareness and allow each piece to cool before removing it.
Earthenware
All of Blue Pheasant’s earthenware collections are microwave and dishwasher safe. They are not suitable for the oven or the freezer. When using a dishwasher, we recommend selecting the low-energy/air-dry cycle. When using a microwave, please note that the temperature of the Blue Pheasant products may vary; exercise awareness and allow each piece to cool before removing it.
Porcelain
Porcelain collections, which feature gold-leaf rims, are not suitable for the microwave, dishwasher, oven, or freezer. Because of this delicate, exquisite detail we recommend to hand-washing, using a mild dish soap and warm water.
Glassware
All of Blue Pheasant’s glasses are dishwasher safe. When using a dishwasher, we recommend selecting the low-energy/air-dry cycle. We recommend that you do not place Blue Pheasant glassware in the freezer.
Flatware
All of Blue Pheasant’s flatware is dishwasher safe. When using a dishwasher, we recommend selecting the low-energy/air-dry cycle. Place the utensils handles up in the dishwasher’s basket. Choose a detergent that is mild and non-abrasive. To wash by hand, use a mild dish soap and warm water. Dry all utensils immediately after washing to keep them free from water spots and streaks.
Linens
l of Blue Pheasant’s linens are washing machine safe, on a cold, gentle cycle. Do not use bleach. Hang to dry or tumble dry on low; avoid excessive heat. Steam iron using the linen setting. For our cotton canvas linens only, it is safe to use non-chlorine bleach and a warm iron when needed. It is safe to dry clean Blue Pheasant linens, except with trichloroethylene.
